Return & Refund Policy

At ShopLyra, customer satisfaction is our priority.

Return Eligibility

Products may be returned within 7 days of delivery if:

• The item received is damaged or defective.

• The wrong item was delivered.

• The product is unused and in its original packaging.

Non-Returnable Items

The following items are generally not eligible for return:

• Personal care and beauty products once opened.

• Fragrances and perfumes after use.

• Customized or personalized products.

• Gift cards and promotional items.

Refund Process

Once the returned product is received and inspected, approved refunds will be processed to the original payment method within 5–10 business days.

Exchange Policy

Exchanges are subject to stock availability.

Return Shipping

If the return is due to our error (wrong or damaged item), return shipping costs will be covered by ShopLyra.

Contact

For return requests, please contact:
support@shoplyra.in